Cash & Loans Advice Blog

Consistency is important in every loan

Consistency is an important task attribute that contributes to the development of trust. We come to depend on a certain level of production from our partners and base our expectations on the consistent attainment of that level.When the level begins to waver, we lose confidence in our partners’ ability to deliver, undermining the trust we have in their capability.

Consistency is also a relationship issue.We may know, for example, that when bad news is delivered, John always stays calm.However, lately he has “popped his cork” every time he hears of a production snag. We can no longer depend on John’s behavior and tend not to trust him to handle bad news—and perhaps stop bringing it.

Whether it is capital investment, expertise, or technology or process issues, both partners want to feel that the other is contributing equal value to the alliance. When one partner feels the other is not contributing at the same level he is, conflict may break out when he confronts the other about the lack of contribution, or he may stopcontributing to “get even.” Using your Partnering Intelligence is important when addressing the level of contribution. Failure to do this can result in a lack of trust in the partnership.

It is important for both partners to understand up front what each partner will contribute during the Explore Stage of Partnership Development. In reality, partners do not usually maintain the same level of contribution. Some partners may contribute in ways that are not recognized and valued by others. These contributions must be discussed in advance and acknowledged by all that they bring value to the alliance—otherwise, resentment and mistrust will surely develop.